Refund and Returns Policy

At Stitchers.com.pk, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refund and return policy to address your concerns.

Eligibility for Returns:

To be eligible for a return, your item must be unused, in its original condition, and in the same packaging as received. Returns are accepted within 30 days from the date of delivery.

Initiating a Return:

To initiate a return, please contact our customer service team at [customer service email or phone number] to request a return authorization. Please provide your order number and reason for the return.

Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within [number of days] business days. Please note that shipping charges are non-refundable.

Exchanges:

If you wish to exchange an item for a different size, color, or product, please follow the return process as outlined above and place a new order for the desired item separately.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, including any return shipping costs incurred.

Non-Returnable Items:

Certain items are non-returnable, including gift cards, downloadable software, and personalized or customized products unless they are defective or damaged upon receipt.

Cancellations:

Orders can be canceled within 24 hours of placement, provided they have not already been processed for shipping. Once an order has been processed, it cannot be canceled but may be eligible for return as outlined above.

Contact Us:

If you have any questions or concerns regarding our refund and return policy, please contact our customer service team at [email protected]. We are here to assist you and ensure a positive shopping experience.

Thank you for choosing Stitchers.com.pk. We appreciate your business!